Troubleshooting & FAQ

Quick fixes for the issues that come up most often.

Most problems fall into a handful of buckets. Find your symptom below.

Notification emails aren’t arriving#

• Check the Send to address in the form’s After submit settings.
• Confirm the address forms send from is verified with your email provider — unverified senders are commonly rejected.
• Check spam/junk, and that the autoresponder is pointed at a valid email field.

An invitation link looks broken (DNS error)#

If a teammate clicks an invite link and sees a DNS error like “site can’t be reached” on a tracking domain, that’s your email provider’s click-tracking wrapper, not the form itself. The underlying invite (sign in at /admin) is fine. Fix it by validating link branding / the tracking CNAME in your email provider, or by turning click tracking off. The invite is accepted in-app after signing in — see Inviting members.

An integration isn’t firing#

• Open the form’s conversion health / delivery view to see the last attempts and error messages.
• Re-check the configuration: IDs and names are usually case-sensitive and must match the destination exactly.
• For ad platforms, a conversion needs a matchable identifier (email/phone) or click ID — submissions without one are skipped, not failed.
• Transient failures retry automatically; persistent ones email an alert to the form’s notification address (or the workspace alert email).

“Authorization” failures on Google or LinkedIn#

LinkedIn tokens expire about every 60 days — reconnect with a fresh token. For Google (Sheets/Ads), reconnect the workspace Google account if it was revoked; see Connecting your Google account.

A form says it isn’t published#

The form is in Draft. Open Publish and set it to Live. If it says it’s closed, check access control for a submission limit or close date.

I can’t edit a form or change settings#

You likely have the viewer role, or you’re not an owner for owner-only actions (workspace settings, inviting members, moving/deleting). See Roles & permissions.

Conversions look low or unmatched#

Matching relies on click IDs and identifiers captured from the landing page. Make sure your ad links carry their click IDs through to the form page, and that a consent signal isn’t set to denied. See Tracking & attribution.